We are looking for the position of “Customer Service (Fluent in Japanese)”
Qualifications:
1. Male/ female age over 25 years.
2. Having 1-5 years’ experience in Customer Service, Sale / Marketing support.
3. Having ability to communicate fluently Japanese (N3 or higher); face to face, telephone, email
4. Good command of English will be advantage.
5. Having a great service mind and interpersonal skill.
6. Computer literacy.
7. Bachelor Degree or higher in any related field.
Roles & Responsibilities:
• Respond promptly to customer inquiries, handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Aid customers in completing purchases and transactions
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts and perform transactions
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, complaints and details of actions taken
•Monthly transfer of duties in circle with other 4 CS staff for Counter, Checkers, Cashier and Deliver process.
• Communicate and coordinate with internal departments; follow up on customer interactions
• and some other related work.
Working Hours:
5days/week
Monday to Sunday by rotation: 10.30am to 19:30pm
Or Saturday: 10.00am to 19.00pm (One hour lunch break)
Benefit and Welfare:
1. Group Insurance/Medical reimbursement covered by the Insurance Policy
2. Annual Dental fee 1,500Baht
3. Company’s Product
4. Annual Leave start at 8 days/year
5. Overtime Payment
6. Replacement Leave
7. Business Trip Allowance/ travel expense claim
8. Annual Revision of Salary (Consideration based on staff’s appraisal and company’s turnover)
9. Annual bonus (Consideration based on staff’s appraisal and company’s turnover)
 ของบริษัท NATURALLY PLUS (THAILAND) CO.,LTD.){kind=link}